Thank you for choosing The Kedesan Guest House for your stay in Johannesburg. Please review the following terms and conditions carefully, as they govern your stay with us.
Booking and Reservations
1.1 Reservation Confirmation
– All reservations must be confirmed with a valid credit card or advance payment. A confirmation email will be sent upon successful booking.
1.2 Check-In and Check-Out
– Check-in time is from 2:00 PM. Early check-in is subject to availability and may incur additional charges.
– Check-out time is by 11:00 AM. Late check-out requests should be made in advance and may incur additional charges.
1.3 Cancellation Policy
– Cancellations made up to 48 hours before the check-in date are eligible for a full refund.
– Cancellations made less than 48 hours before check-in or no-shows will be charged the full amount of the booking.
Payment Policy
2.1 Payment Methods
– We accept major credit cards, debit cards, and cash payments. All payments must be made in ZAR (South African Rand).
2.2 Deposits
– A deposit may be required at the time of booking to secure your reservation. The deposit amount will be specified at the time of booking.
2.3 Taxes and Fees
– All room rates are inclusive of VAT and other applicable taxes unless stated otherwise.
Guest Responsibilities
3.1 Identification
– All guests must present a valid ID or passport upon check-in.
3.2 Occupancy
– Each room has a maximum occupancy limit, as specified during booking. Additional guests may incur extra charges and must be registered at the front desk.
3.3 Children Policy
– Children under 12 stay free when sharing a room with parents. Additional bedding may incur extra charges.
3.4 Damage and Liability
– Guests are responsible for any damage caused to the property during their stay. The guest house reserves the right to charge for repair or replacement costs.
House Rules
4.1 Noise
– To ensure the comfort of all guests, we ask for quiet hours between 10:00 PM and 7:00 AM. Excessive noise or disturbances may result in additional charges or eviction without refund.
4.2 Smoking Policy
– Kedesan is a smoke-free property. Smoking is permitted only in designated outdoor areas. A cleaning fee will be charged for violations.
4.3 Pets
– Pets are not allowed on the premises.
4.4 Housekeeping
– Housekeeping services are provided daily. Please arrange with the front desk if you require additional cleaning services.
Facilities and Services
5.1 Internet
– Complimentary Wi-Fi is available throughout the property. Guests agree not to use the internet service for illegal or disruptive activities.
5.2 Parking
– Free parking is available for guests. The guest house is not responsible for any damage or loss of vehicles parked on the property.
5.3 Safety and Security
– The property is monitored by 24/7 CCTV. Guests are responsible for securing their belongings. The guest house is not liable for any loss or theft.
Special Requests
6.1 Accessibility
– Handicap-accessible rooms are available upon request. Please notify us in advance if you require special accommodations.
6.2 Breakfast and Dining
– Breakfast and dinner are available upon request and are subject to additional charges. Please inform us of any dietary requirements when making your request.
6.3 Events and Conferences
– Our conference hall and event facilities are available for bookings. Please contact the front desk for more information and pricing.
Legal
7.1 Liability
– The Kedesan Guest House and its staff are not liable for any injury, loss, or damage incurred by guests during their stay, except as required by law.
7.2 Force Majeure
– The guest house is not liable for failure to provide services due to events beyond its control, such as natural disasters, strikes, or governmental actions.
7.3 Dispute Resolution
– Any disputes arising from these terms and conditions shall be resolved in accordance with South African law.
Contact Information
If you have any questions or require further assistance, please contact us:
– Address: 35 Ripley Road, Rossmore, Johannesburg, 2092, South Africa
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Acknowledgement
By staying at The Kedesan Guest House, you agree to abide by these terms and conditions. We look forward to making your stay enjoyable and comfortable.
