This Privacy Policy describes how The Kedesan Guest House (the “Guest House”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a booking at https://www.thekedesan.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a guest, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes may reflect updates to our practices or legal requirements. We will post revised policies on our Site and notify you as required by law.
How We Collect and Use Your Personal Information
We gather personal information from various sources. This includes how you interact with us. We use this information to provide and improve our Services, comply with legal obligations, and protect our rights and those of our users.
What Personal Information We Collect
4.1 Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
– Basic contact details: Your name, address, phone number, email.
– Account information: Your username, password, security questions (if applicable).
– Communication details: Information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
4.2 Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
4.3 Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
– Booking platforms: Third-party platforms that assist in managing reservations.
– Payment Gateway: Collect payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfill your bookings and provide you with guest services.
Security and Payment Gateway: How do I know the data is safe?
The Payment Gateway we use is PCI compliant and adhere to EMV certification.
PCI Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.Find out more in at https://www.pcisecuritystandards.org/
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.
How We Use Your Personal Information
– Providing Services: We use your data to manage bookings, process payments, and send notifications.
– Marketing and Advertising: With your consent, we may use your information for marketing and tailored ads.
– Security and Fraud Prevention: We use your data to detect and prevent fraud. Ensure your account credentials are secure.
– Communicating with You: We use your data to offer customer support and enhance our Services.
Cookies
We use Cookies to enhance and analyze our Site and Services. You can adjust your browser settings to manage Cookies. Note that blocking Cookies may affect your experience.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment).
– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.
Security and Retention of Your Information
We strive to protect your information but cannot guarantee perfect security. Retention of your data depends on its necessity for our Services or legal requirements.
Your Rights and Choices
Depending on applicable law, you may have the following rights:
– Access and Update: To review and update your personal information.
– Deletion: To request the deletion of your personal information.
– Restriction: To restrict or limit the ways in which we use your personal information.
– Objection: To object to the processing of your personal information.
– Portability: To request a copy of your personal information in a structured, commonly used, and machine-readable format.
If you would like to exercise any of these rights, please contact us using the details provided below. We will consider your request in accordance with applicable laws.
Contact Us
For questions about this Privacy Policy, contact us at:
The Kedesan Guest House
35 Ripley Road, Brixton, Johannesburg, South Africa
